Status Banners
RingCentral for NetSuite Pro shows banners at the top of the app when something needs your attention. This page lists each banner, who sees it, and what to do.
Connect RingCentral
| Who | Any user who has never connected personal RingCentral OAuth |
| When | First login, or after disconnecting RingCentral |
| Action | Click Connect (or use Settings → Integrations → RingCentral (You)) |
See Connecting RingCentral and Quick Start.
Reconnect RingCentral
| Who | Users whose RingCentral token expired or was revoked |
| When | RingCentral OAuth is no longer valid |
| Action | Click Reconnect and sign in again |
See Connecting RingCentral → Reconnect.
Integrations Setup
| Who | Company Admins only |
| When | Company-level RingCentral M2M or NetSuite M2M is not configured |
| Action | Open Settings → Integrations and complete RingCentral (Company) and/or NetSuite (Company) |
See Integrations and Roles & Permissions.
Turn on browser notifications
| Who | Any user who has not granted notification permission |
| When | First visits; reappears after 7 days if dismissed without granting |
| Action | Click Enable notifications and allow in the browser prompt |
See Notifications.
NetSuite session expired
| Who | Users with NetSuite (You) OAuth who need CRM data |
| When | Your NetSuite OAuth token expired while using the app |
| Action | Click Reconnect → you are taken to the NetSuite settings page to sign in again |
Until you reconnect, contact lookup, call notes, and Call Fields may not load.
Update NetSuite bundle
| Who | Any user when the NetSuite RESTlet bundle is outdated |
| When | Health check reports the installed Protelo bundle version is below what RingCentral for NetSuite Pro requires |
| Action | Click Update bundle to open the NetSuite bundle list in a new tab. Install the latest Protelo integration bundle, then reload RingCentral for NetSuite Pro |
If the banner persists after updating, contact Protelo support — your account may need the bundle published to the correct NetSuite environment.
Media Capability (microphone)
| Who | Any user when the microphone is blocked, missing, or in use |
| When | Before placing outbound calls (inbound banners still work) |
| Action | Follow the banner instructions or see Microphone Troubleshooting |
Multiple tabs
| Who | Users with more than one RingCentral for NetSuite Pro tab open |
| When | A non-active tab cannot ring or receive focus |
| Action | Click Use this tab to make the current tab active |
See Multiple Tabs.