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Voicemails

Voicemails left on your RingCentral number show up under the History tab, with playback and one-click call-back.

Where to find them

Open the History footer tab, then select Voicemails in the sub-nav at the top. Each row shows:

  • Caller name (resolved from your contacts or NetSuite directory) or raw number
  • Timestamp
  • Duration
  • Playback controls and Call back action

Playback

Click the play button on any voicemail row to listen in-browser. The audio streams directly from RingCentral — no download required.

Call back

Each voicemail row has a Call back button alongside the playback controls. Clicking it dials the original caller using the same flow as the dialer. The active call view opens with the caller's contact and company pre-linked when available.

Auto-refresh

You do not need to refresh the page when a new voicemail arrives:

  • After any missed call, the Voicemails list auto-refreshes ~5 seconds later (giving RingCentral time to transcode the message).
  • When a voicemail is left while you're inside RingCentral for NetSuite Pro, real-time updates from RingCentral surface it automatically.

Why the small delay?

RingCentral needs a few seconds to convert the recording into a streamable file. If a new voicemail isn't visible immediately, wait ~5 seconds and it'll appear without a manual refresh.

  • Recent Calls — every call, including missed ones, lands here.
  • Receiving a Call — how RingCentral for NetSuite Pro handles inbound calls and missed calls.