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Connecting RingCentral

RingCentral for NetSuite Pro places and receives calls through your RingCentral account. You connect your account once per browser profile; the connection persists across sessions until you sign out or revoke it.

Who needs to do this

Every user — Members and Company Admins. Each person connects their own RingCentral account. Your admin separately configures the company-wide RingCentral integration (see Integrations).

Before you start

You need:

  • RingCentral credentials — the email/extension and password for your RingCentral account. If you don't have these, ask your IT contact or RingCentral admin.
  • RingCentral for NetSuite Pro open and signed in in a Chrome, Edge, or Firefox tab.

Connect

  1. Open Settings (top right of the app).
  2. Scroll to the Integrations card.
  3. Find the RingCentral (You) section. The status chip will be gray and say Not connected.
  4. Click Connect. A RingCentral sign-in window opens.
  5. Sign in with your RingCentral email/extension and password.
  6. Approve the permissions prompt — RingCentral for NetSuite Pro needs call, SMS, and presence access.
  7. The window closes automatically and the chip turns green: Connected.

You can also start the flow from the Connect RingCentral banner shown on the home page when you haven't yet connected.

What the connection enables

Feature Requires
Make outbound calls RingCentral connected
Receive inbound calls RingCentral connected + browser tab open
Send / receive SMS RingCentral connected
Real-time inbound notifications RingCentral connected + WebSocket online
Auto-log calls into NetSuite RingCentral connected + admin has set up NetSuite

Reconnect / refresh

RingCentral access tokens occasionally expire or get revoked. When that happens, RingCentral for NetSuite Pro shows a Reconnect RingCentral banner at the top of the app.

  1. Click Reconnect.
  2. Sign in again — the rest of the flow is identical to the first connection.

Disconnect

To remove your RingCentral connection:

  1. Settings → Integrations → RingCentral (You) → Disconnect.
  2. Confirm.

You will no longer be able to dial, receive calls, or send SMS until you reconnect.

Troubleshooting

Symptom Fix
Sign-in window blocked Allow pop-ups for RingCentral for NetSuite Pro in your browser, then click Connect again.
"Authorization failed" after sign-in Your RingCentral admin may need to approve the RingCentral for NetSuite Pro app for your account.
Chip flickers between green and amber Your network is dropping the WebSocket. Check VPN or firewall rules — see Multiple Tabs if you also have many tabs open.
"WebRTC is not initialized. Please wait." when dialing The phone client is still starting up after page load. Wait 5–10 seconds and try again.

Heads up on tab focus

RingCentral subscriptions stay alive as long as at least one RingCentral for NetSuite Pro tab is open. If you close every tab, you won't receive incoming calls until you reopen RingCentral for NetSuite Pro.