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Receiving a Call

Prerequisites: You must have completed the RingCentral OAuth setup (Settings → Integrations → RingCentral) and have RightPhone open in at least one browser tab.

How It Works

When an inbound call arrives, RightPhone shows a banner and plays your selected ringtone:

  • On the home page: An in-page incoming call banner appears at the top of the Phone tab.
  • On any other page (Settings, Messages, etc.): A fixed banner appears at the top of the screen showing the caller's name — resolved from NetSuite when possible, or the raw phone number — with Answer and Decline buttons.

Click Answer to join the call and open the active call view. Click Decline to reject the call — it is logged as missed.

OS Notifications

If you have granted browser notification permission, an OS-level notification fires when a call comes in. This is only visible when RightPhone is in a background tab — browsers suppress OS banners while the tab is focused.

See Notifications to set up or troubleshoot browser notification permission.

Ringtone

Your selected ringtone plays on inbound calls. To change it: Settings → Notifications → Ringtone dropdown. The Ringtone sound toggle must be on.

Missed Calls

Missed calls automatically appear in the Recent Calls and Voicemails tabs within ~3–5 seconds. No manual refresh is needed.

Multiple Open Tabs

If RightPhone is open in more than one tab, only one tab rings at a time. RightPhone's tab coordinator elects a single active tab — you will not hear duplicate ringtones or see duplicate banners across tabs.