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Microphone Troubleshooting

RingCentral for NetSuite Pro uses your computer's microphone for calls. If your microphone is unavailable, RingCentral for NetSuite Pro shows a Media Capability banner with the exact issue and a fix.

The banner blocks call initialization — you cannot dial out while your mic is unusable — but inbound call banners still appear so you can see who's calling.

State Meaning Fix
No microphone detected No mic is connected to your machine. Plug in a headset or external mic. RingCentral for NetSuite Pro re-checks automatically when devices change.
Microphone permission blocked Your browser is blocking RingCentral for NetSuite Pro from accessing the mic. See re-enable mic permission below.
Microphone in use Another app (Zoom, Teams, Discord) is exclusively using your mic. Close the other app, then click Re-check.
Browser doesn't support WebRTC Your browser can't run RingCentral for NetSuite Pro calls. Switch to Chrome, Edge, or Firefox on desktop. Safari and mobile browsers are limited.
Checking… Initial probe in progress. Wait a moment.

The banner can be expanded for full instructions per state — click the expand arrow on the right.

Re-enable microphone permission

  1. Click the lock icon in the address bar (left of the URL).
  2. Find Microphone in the permissions list.
  3. Change it to Allow.
  4. Reload the RingCentral for NetSuite Pro tab.
  1. Click the lock icon in the address bar.
  2. Click Connection secure → More information → Permissions.
  3. Find Use the Microphone and uncheck Block (or change to Allow).
  4. Reload the RingCentral for NetSuite Pro tab.
  1. Open Safari → Settings for This Website.
  2. Find Microphone and set to Allow.
  3. Reload the RingCentral for NetSuite Pro tab.

Auto re-check

RingCentral for NetSuite Pro listens for device changes — plug in or unplug a headset and the banner updates automatically. You can also force a re-check by clicking the Re-check action in the banner.

Still stuck?

If the banner says "Microphone in use" but you're sure no other app is using it:

  1. Close all browser tabs that might use the mic (Meet, Webex, Teams in browser).
  2. Quit native apps that ever request mic access (Zoom, Slack huddles, Discord).
  3. Click Re-check.

On Windows, you can also check Settings → Privacy & security → Microphone to ensure microphone access is enabled for your browser at the OS level.