Making a Call
RightPhone supports three ways to start a call.
From the Dialer
- Open the Phone tab.
- Type a number or a contact name in the input field.
- As you type a name, a suggestions panel shows matching contacts from your personal list and company directory. Click a suggestion to fill the field.
- Numbers are auto-formatted to
(XXX) XXX-XXXX(or1 (XXX) XXX-XXXXfor 11-digit US numbers).
- Click the green phone button to dial.
The active call view opens with the following controls:
| Control | What it does |
|---|---|
| Mute | Toggle your microphone on/off |
| Hold | Place the call on hold |
| Warm Transfer | Hold the call, consult a third party, then complete or cancel the transfer |
| Record | Start/stop call recording |
| Hang up | End the call |
| Notes | Free-text field — auto-saves to the NetSuite call record |
The right-hand panel shows the linked contact and company, plus any configured Call Fields and Info Links.
From a Contact, Recent Call, Voicemail, or Message
- Contacts tab: Click a contact → click the call button on the contact card.
- Recent calls tab: Click any call row → click Call back.
- Voicemails tab: Each voicemail has a call-back action alongside the playback controls.
- Messages tab: Open a conversation → click the phone icon in the conversation header.
From a tel: Link
Once you have registered RightPhone as your phone link handler, clicking any tel: link in a browser tab — in a NetSuite record, email signature, or website — opens RightPhone and dials immediately.
Manual form: Navigate to /?tel=<number> or /?dial=<number> in the RightPhone tab — same effect.
WebRTC not ready
If the WebRTC phone has not finished initialising, you will see: "WebRTC is not initialized. Please wait." Wait a moment and try again.